Refund and Returns Policy

At MAXINSURANCE, we want you to be satisfied with your purchase. If you are not completely satisfied, we offer a comprehensive refund and return policy to ensure a seamless experience.

1. Eligibility for Refunds and Returns

  • You may return products within 30 days of purchase for a full refund, provided the item is unused, in its original packaging, and in resalable condition.
  • Custom or personalized products are non-returnable unless they are defective or damaged upon arrival.
  • To be eligible for a return or refund, you must provide a proof of purchase (receipt, order number, etc.).

2. How to Return an Item

To return an item, please follow these steps:

  • Contact our customer service team via email at INFO@MAXINSURANCE.CLICK or by phone at (707) 733-8001 to initiate the return process.
  • Provide the reason for the return and your order details.
  • After approval, we will send you return instructions and a shipping label if applicable.
  • Pack the item securely and return it to us.

3. Refund Process

Once we receive your returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method within 5–7 business days.

If your refund is not processed within this time frame, please contact our customer support for assistance.

4. Non-refundable Items

The following items are not eligible for refunds:

  • Sale or clearance items
  • Gift cards
  • Custom orders or personalized products
  • Products that have been used or opened

5. Exchanges

If you wish to exchange an item for a different product, we recommend initiating a return and placing a new order. Please contact us if you need assistance with this process.

6. Shipping Costs

Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. In this case, we will cover the return shipping fees.

7. Changes to the Refund and Returns Policy

We reserve the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on this page, with the “last revised” date updated accordingly.

LAST REVISED: DECEMBER 6, 2024